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Frequently Asked Questions

  • How can I contact you?
  • The best place to reach us is at contact@sirwaltermoving.com. We will be in touch promptly following your inquiry.

  • Why do I need to hire a mover?
  • Renting a truck and cajoling close friends into helping you move is typically the alternative. But the actual cost of renting a truck is usually a multiple of the advertised rate once fuel, mileage, taxes, insurance and equipment fees are included. As for your friends, moving help is likely at the bottom of the list of expected duties.

    Our hourly rate includes the truck, fuel, equipment, taxes and insurance, as well as a uniformed crew. The crew can efficiently load the truck to decrease time and damage in transit, and we drive the trucks so you're not liable for damage. Your friends will also thank you.

  • Why don't you provide in-home estimates?
  • For hourly moves, we believe we can save you money by offering lower rates through reduced employee overhead. We also believe that consumers increasingly seek to avoid salesmanship and prefer to interact digitally with companies that have a transparent fee structure. But doesn't this impact accuracy of the cost estimate? Using data collected during booking we can arrive at an accurate estimate. Should our estimate be off, or should you need incremental services, we believe the hourly rate model properly aligns our partnership with customers.

    For binding estimates, which are applicable for packing jobs or long distance jobs, we are happy to provide an estimate based on an in-home visit. In this case, we are committed to providing the best possible quote based on our estimate of the job size.

  • What's preventing your movers from taking their time to increase hours?
  • We never, ever stall or intentionally move slowly to increase billable hours. In most cases, we want to work a job as efficiently as possible so that we can work a second job in that day. Any breaks, for example to eat lunch, will be deducted from your total time.

  • What if I need more than two movers?
  • No problem. We can add additional crew to a job for $40/person per hour. Simply tell us you'd like to add a crew member during booking.

  • Can I pack myself?
  • Yes. This is a great way to reduce the time it takes to move, and therefore the total moving expense. We encourage customers to pack as much as possible to reduce the time it takes to complete the move.

  • Which geographic areas do you cover?
  • We will originate any job within a 20 mile radius of Uptown Charlotte. From your original location we will travel up to 35 miles for no additional fee. At this time we do not conduct moves over 35 miles.

  • Should I tip my movers?
  • If the service provided warrants a tip, then a tip would be much appreciated. We strive to provide competitive pay, but many of our team members rely on tips to make up a meaningful portion of take-home pay.

  • What type of insurance do you have?
  • Safety and risk mitigation are critical. We carry vehicle liability coverage, cargo coverage, and general liability coverage. We are fully compliant with our regulator's insurance and licensing requirements.

  • Do you provide long distance moves?
  • We currently serve the state of North Carolina. If you would like to discuss a move outside of the Charlotte metro area, please contact us at contact@sirwaltermoving.com. Unfortunately we do not yet offer service outside of North Carolina.

  • Do you offer packing services?
  • Yes! We will be happy to provide a packing quote for your move. Please contact us at contact@sirwaltermoving.com to inquire about a packing quote.

  • Is there a fee for cancellation? Do I need to put down a deposit?
  • We charge a cancellation fee equal to one hour of work. This fee is split between your scheduled crew. Our crew rely on jobs to make a living, therefore we attempt to provide them with income when they are scheduled to work.

    Deposits are not required. We collect credit card info during booking so that we don't have to ask for credit cards on moving day. Please see below for information on data security.

  • Is it safe to give you my credit card info?
  • We take data security and privacy very seriously. We never have access to your credit card number nor do we store your credit card info. We work with Stripe, a $20B company with customers such as Lyft, Postmates, and Target, to process payments and manage customer data. Stripe has the most stringent level of data security. Read more about Stripe's security measures here https://stripe.com/docs/security/stripe.

  • When does the clock start running?
  • Hourly time starts when our truck arrives at your dwelling and ends when the last item has been unloaded from the truck and into your new dwelling. We bill in 15 minute increments and you will be asked to approve the final amount before your credit card is charged.

  • Are there items that you will not move?
  • At this time, we do not move pianos of any type (grand, baby grand or upright). For large safes over 250lbs we charge a one-time fee of $50. Due to liability concerns, we will not be able to move some high value items, such as fine art.